No patient forgets about you
SMS before appointment, post-treatment check-in, 6-month reminder — Mila ensures patients come back.
Before the appointment. After the appointment. And again in six months.
3 days before
SMS: date, time, doctor, address. Patient replies YES or NO.
2 days before
Confirmation SMS — patient replies YES/NO. If no response — Mila AI calls to confirm personally.
Day before
SMS: address, map, instructions.
1 hour after
SMS with a thank-you + link to Google review.
Day after
Follow-up call: 'How are you feeling after yesterday's treatment?'
In 6 months
SMS with an invitation for a regular check-up. If no response, Mila AI calls.
No response? Mila AI doesn't give up.
72h before
First reminder — SMS with date and time.
48h before
Confirmation — SMS, patient replies YES/NO.
48h — no response
Mila AI calls the patient personally.
24h before
Final SMS reminder.
4h before
Slot released if unconfirmed — offered to the next patient.
+2h after no-show
Mila AI calls and offers a new slot.
3× no-shows
Escalation — notification to the clinic manager.
Reminders tailored to the procedure type
Dental cleaning
Reminder not to eat 2h before. Tips for proper brushing.
Surgery / implant
Pre-surgery instructions. Reminder about medication and diet.
Cosmetic procedure
Before photos. Expectations and post-procedure care.
Preventive check-up
Gentle reminder. Motivation to keep coming regularly.
Numbers that speak for themselves
fewer no-shows
automated touchpoints per patient
months — automatic recall reminder
Patient doesn't show up. Mila AI reacts.
Tuesday 10:00. Patient missed their dental cleaning. The receptionist notices at 10:15. Mila AI registered it at 10:02. At 12:00 she called the patient. Found out they forgot. Booked them for Thursday 14:00. Sent SMS confirmation. Tuesday's slot? Mila AI offered it to a patient on the waiting list at 10:05. Filled.
Related solutions
No forgotten appointments. No lost patients.
See how Mila keeps patients active and increases return rates.