No-shows
Online bookings see 25–40% no-show rates. Clicking a time slot doesn't create commitment.
no-shows from online
with Mila AI
empty chair/hour
Every empty chair costs you €100–300.
per empty chair per hour
no-shows per week = €500–1,500 lost
no-shows from online bookings (clicking ≠ commitment)
Clicking a calendar slot is not a commitment.
Online booking calendars made scheduling easier — but created a new problem. Clicking 'Thursday 3 PM' at 9:30 PM doesn't create commitment. No conversation, no human contact, no verbal 'yes.' By Thursday, the patient has forgotten, found another clinic, or simply doesn't feel like going. Result: an empty chair that could have generated €100–300 per hour.
Mila AI turns a click into a commitment.
Verbal commitment instead of a click
Mila AI calls within 2 minutes. The patient says out loud: 'Yes, I'll be there Thursday at 3 PM.' Psychological commitment created.
SMS confirmation → call if no reply
72h SMS, 48h confirmation (YES/NO). If no reply — Mila AI calls personally. If still nothing — the slot is released for another patient.
4 reminders per appointment
SMS 72h before, confirmation 48h before, final SMS 24h before with address + map, SMS 2h before with contact for delays.
Online booking at 9:30 PM
Click on calendar. No conversation. No-show rate: 35%.
Mila AI calls at 9:32 PM. Patient confirms verbally. 4 reminders. No-show rate: 12%.
Unconfirmed appointment
Empty chair. €100–300 loss.
Slot released and offered to another patient.
After a no-show
No contact. Patient lost.
Mila AI calls within 2h. Offers a new appointment.
A click at 9:30 PM. Empty chair on Thursday.
A patient clicks 'Thursday 3 PM' at 9:30 PM via the online calendar. No conversation. No confirmation. By Thursday, they forgot. Without Mila AI: Empty chair. €200 lost. No one calls. With Mila AI: Phone call at 9:32 PM — the patient verbally confirms 'yes, I'll be there.' SMS confirmation sent instantly. Reminders at 72h, 48h, 24h, and 2h before. Patient shows up. Chair filled. €200 earned.