Reception turnover
The average receptionist lasts 18–24 months. When they leave, process knowledge leaves too.
average tenure
hiring & training
days of downtime with Mila AI
When the receptionist leaves, the clinic starts from scratch.
months — hiring + training a new receptionist
knowledge remains when the receptionist leaves
months — average tenure of a receptionist at a dental clinic
Your receptionist is doing the work of three people. Mila AI can take 80% off her plate.
Phones, patients at the desk, Instagram DMs, billing, scheduling, upset patients, insurance calls — all at once. After 18 months, the receptionist is burned out and leaves. The clinic starts from scratch: 3 months hiring, 3 months training, lost productivity, inconsistent patient experience. The new person doesn't know the scripts, the price list, the software, or the patients. And in 18 months, the whole cycle repeats.
Mila AI takes over 80% of the routine. Permanently.
Mila AI handles 80% of routine tasks
Calls, messages, FAQ, bookings, reminders, reviews — all automated. The receptionist handles the 20% that needs a human.
Knowledge never leaves
When the receptionist leaves, the scripts, FAQ, price list, and processes in Mila AI stay. Zero knowledge loss. Zero retraining.
Happier receptionist = stays longer
Less stress, less repetition, more meaningful work. Receptionists using Mila AI report higher satisfaction and stay 2× longer.
Receptionist leaves
3 months hiring. 3 months training. Patients suffer.
Mila AI continues without downtime. New receptionist trained in days, not months.
Knowledge
All in the receptionist's head. Leaves = lost.
All in the system. Zero knowledge loss.
Workload
100% on the receptionist. Burnout in 18 months.
20% on the receptionist. The rest handled by Mila AI.
Katka leaves after 20 months.
Receptionist Katka hands in her notice after 20 months. The clinic scrambles to find a replacement. Without Mila AI: A temp makes booking mistakes. Patients complain. It takes 4 months to find and train a replacement. Meanwhile, 12 patients are lost. With Mila AI: Katka leaves on Friday. On Monday, Mila AI continues without a single missed call. The new receptionist learns the human tasks within a week — Mila AI handles the rest. No downtime. No lost patients.