Reviews & ratings
Happy patients won't write a review unless asked. Other reviews remain unanswered.
people read reviews
unanswered with Mila AI
after visit — review request
Happy patients don't review. Unhappy ones do.
patients read reviews before choosing a dentist
of patients trust reviews as much as personal recommendations
reviews per month if no one asks
18 reviews. 3.9 stars. It looks worse than it is.
Happy patients leave happy — but don't write a review. No one asked. Meanwhile, an unhappy patient writes a 1-star review on their own. It sits there unanswered as the first thing potential patients see. The clinic has 18 reviews, a 3.9 rating, and looks worse than it is. The competitor down the street has 127 reviews and a 4.8 — not because they're better, but because they ask.
Mila AI asks. Replies. Alerts.
Asks automatically
1 hour after every visit, Mila AI sends an SMS with a link to a Google review. Happy patients are reached at the moment of highest satisfaction.
Replies to every review
Positive: a warm thank-you. Negative: an empathetic reply + invitation to resolve offline. Within minutes, not days.
Alerts on negative reviews
Negative review? Clinic management is immediately notified so they can address the issue before it escalates.
Reviews
18 reviews, 3.9 rating. No one asks, no one replies.
127 reviews, 4.8 rating. Mila AI asks everyone. Replies to every one.
Negative review
Sits unanswered. First impression for new patients.
Reply within minutes. Invitation to resolve. Professional impression.
New patient searching for a dentist
Sees 3.9 and 18 reviews. Moves on.
Sees 4.8 and 127 reviews. Books an appointment.
18 reviews and 3.9 stars. 3 months later: 127 and 4.8.
SmileDent clinic had 18 Google reviews with a 3.9 rating. Most patients were happy, but no one asked them for a review. Mila AI started sending a friendly SMS with a review link after every visit. Automatically to happy patients. For unhappy ones — an internal feedback form first. After 3 months: 127 reviews, 4.8 rating. SmileDent is #1 in search results for 'dentist + city.' New patients from Google increased by 40%.