Unanswered messages
Patient messages on Instagram and Facebook wait hours or remain completely unanswered.
channels at once
wait time
lost messages with Mila AI
An unanswered message = a lost patient.
hours — average response time for Instagram DMs
chance of conversion after 24 hours without a reply
of patients book where they get a reply first
Messages wait. Patients don't.
A patient sends an Instagram DM at 7 PM — asking about teeth whitening. The receptionist is home. The message sits there. By morning, the patient booked with a competitor that replied within 15 seconds. Meanwhile, the clinic has 3 unread messages on Facebook Messenger, 2 on WhatsApp, and 1 web form from yesterday. That's 7 potential patients — and the receptionist hasn't even opened her laptop.
Mila AI responds in seconds. On all channels.
7 channels, 1 AI
Phone, SMS, WhatsApp, Instagram, Facebook, Telegram, email — Mila AI monitors all of them. 24/7.
Response in seconds, not hours
Average response time under 15 seconds. Not minutes. Not hours. Seconds.
From message to booking
Mila AI doesn't just reply — it answers questions, provides pricing, and books an appointment. All in one conversation.
Instagram DM at 7 PM
Message waits until morning. Patient left.
Mila AI replies within 15 seconds. Consultation booked at 7:01 PM.
WhatsApp over the weekend
Unread until Monday.
Instant reply. Patient booked.
Web form at 10 PM
Auto-email. No contact.
Mila AI calls within 2 minutes.
Instagram DM at 9 PM. Reply in 15 seconds.
Zuzana, 28, sends an Instagram DM at 9 PM: 'Hi, how much does teeth whitening cost?' Without Mila AI: The message waits until morning. At 8:30 AM the receptionist opens Instagram — but Zuzana has already booked with a competitor that replied instantly. With Mila AI: Reply within 15 seconds. Mila AI explains the method, mentions the price range, and books a free consultation for next Tuesday. Zuzana is happy. Booked. And the clinic doesn't even know about it in the morning — they just see a new reservation in the calendar.