Communication chaos
Patients message through 5+ channels at once. Messages get lost, no one has a complete overview.
places they write from
lost messages
place for everything
7 channels. 0 overview.
channels patients send messages from
context about what the patient wrote on Instagram when they call
the patient has to repeat their question when switching channels
The patient talks to three clinics. They're all you.
A patient sends an Instagram DM on Monday. Calls on Tuesday. The receptionist has no idea about the DM. The patient explains everything again. Then sends a WhatsApp on Wednesday to confirm. No one connects the dots. Three conversations, three channels, zero context. The patient feels like they're talking to three different clinics. And the receptionist feels like she's drowning in notifications she can't track.
One patient. One profile. Full history.
One inbox for everything
Phone, SMS, WhatsApp, Instagram, Facebook, Telegram, email — all conversations in one timeline for each patient.
Full patient history
When a patient calls after sending a DM, Mila AI knows: 'Hi Marek, I see you messaged us yesterday about whitening. Would you like to book a consultation?'
Nothing falls through the cracks
Every message tracked, every lead followed up, every conversation recorded. Zero lost context.
Patient writes on IG, calls, sends WhatsApp
Three separate conversations. No context.
One patient = one profile. Full history in one place.
Receptionist on a call
'How can I help you?' — patient explains again
'Hi Marek, I see your inquiry about implants. Would you like to book a consultation?'
Weekend messages
5 unread from 3 channels. Monday chaos.
All answered in real time. 0 unresolved.
Marek messages on Instagram. Calls. Sends a WhatsApp.
Marek messages on Instagram on Monday — asking about implants. Calls on Wednesday. Receptionist: 'How can I help you?' Marek: 'I already messaged you on Instagram...' Awkward moment. With Mila AI: Marek calls, Mila AI greets him: 'Hi Marek, great to hear from you. I see you asked about implants on Monday. Would you like to book a free consultation?' Marek is impressed. Consultation booked in 30 seconds.